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Software as a Service (or SaaS), also known as "on-demand software", is one of the latest and most dynamic software delivery model, where software and other data are hosted on the cloud and accessed by user through the Web or network connection. SaaS has become a popular delivery model for varied business applications, including such industries as accounting, customer relationship management (CRM), enterprise resource planning (ERP), human resource management (HRM), content management (CM), and many others. The key point of using such model is the reduction of IT support cost by outsourcing software and hardware maintenance to a SaaS vendor.